Regent Facilities Limited Complaints Procedure

 

We aim to provide You with a high standard of service at all times, although We appreciate that there may be occasions where You feel it is necessary to make a complaint.

 

If You wish to make a complaint about Your insurance Policy, please contact Us at:

 

For Mobile Homes Insurance Service:

 

Mobile Homes Insurance Service

Crown House

Augusta Place

Leamington Spa

Warwickshire

CV32 5EL

 

Or e-mail to:customercare@mhis.co.uk

 

For Horse and Rider Insurance Direct:

 

Horse and Rider Insurance Direct

Crown House

Augusta Place

Leamington Spa

Warwickshire

CV32 5EL

 

Or e-mail to: customercare@hrid.co.uk

 

For Regent Facilities Limited:

 

Regent Facilities Limited

Crown House

Augusta Place

Leamington Spa

Warwickshire

CV32 5EL

 

Or e-mail to: customercare@regent-group.co.uk

 

Alternatively, You can refer Your complaint directly to the Insurers of Your Policy.  Where the Insurer is Lloyd's of London, You should refer to their complaints procedure printed on the reverse of Your insurance Schedule.  For all other Insurers,  details of the individual complaints procedure for all products will be found either on the reverse of Your insurance Schedule or in Your Policy Wording.  If You have difficultly identifying this information, please do not hesitate to contact Us.

 

If You remain dissatisfied with the outcome of Your complaint, You may have the right to refer Your complaint to an alternative dispute resolution body.  Details of how to direct your complaint to the Financial Ombudsman Services (FOS) will be shown on the reverse of Your insurance Schedule.

 

This complaints procedure does not affect Your right to take legal action.